The Arthur Ford Loyalty Program is a rewards system designed to show appreciation to our valued agents. It allows you to earn 1 point (R10) for every R200 you spend. Currently, agents login to their own profile through a website app to spend their points, from 09/10/2023 agents will earn points through the ARTHUF FORD system only, and not through the website app. 

Points can be redeemed directly at Arthur Ford stores during checkout. The store assistant will assist you in using your points to discount your purchase. You can also redeem your points on the current Arthur Ford Loyalty Program App until further notice.

Points are non-transferable and can only be redeemed by the agent who earned them through the Arthur Ford Loyalty Program App, or through the Arthur Ford system at stores. 

We've heard your feedback about the loyalty program app, and we're making improvements for a better and smoother experience. From the 9th of October 2023 you will be able to:

1. Earn loyalty points directly on the Arthur Ford system instore. 

2. Check your points balance on your till slip after every purchase. 

3. Redeem points in Arthur Ford stores without using an app

You do not need to register for this program, you will automatically start earning points on the

ARTHUR FORD system when you shop in store or on our website.

Points can be redeemed directly at Arthur Ford stores during checkout. The store assistant will assist you in using your points to discount your purchase. You can also redeem your points on the current Arthur Ford Loyalty Program App until further notice.

Your points balance can be viewed on your Arthur Ford Loyalty Program App after each transactions, and from 09/10/2023 you can now view your total points balance on your till slip. 

From the 9th of October 2023 you will be able to:

1. Earn loyalty points directly on the Arthur Ford system instore. 

2. Check your points balance on your till slip after every purchase. 

3. Redeem points in Arthur Ford stores without using an app

You do not need to register for this program, you will automatically start earning points on then ARTHUR FORD system when you shop in store or on our website. You do not need to register for this program, you will automatically start earning points on the ARTHUR FORD system when you shop in store or on our website. 

If you are already a VIP level then you will remain there until further notice, if you are not on VIP level then you will remain on the normal agent group until further notice.

Points are earned on eligible purchases made through Arthur Ford. For every qualifying transaction, you receive a designated number of points. Points were earned on the loyalty program app, however points are now being earned directly through Arthur Ford (since 09/10/2023). 

Points can be redeemed directly at Arthur Ford stores during checkout. The store assistant will assist you in using your points to discount your purchase. You can also redeem your points on the current Arthur Ford Loyalty Program App until further notice. 

For any questions or concerns about the Loyalty Program, please contact our dedicated support team at +27800064586 or emailing arthurford@tlcrewards.com. Alternatively you can contact our Head Office by emailing info@afbrands.co.za

All you have to do is visit our website page called START A BUSINESS and Click on BECOME AN AGENT. You can sign up online and read all the information and benefits about being an agent right there.

Your second option would be to visit any of our ARTHUR FORD stores and sign up in store where you will receive your product starter pack right then and there.

Whether you sign up online or instore you will need to pay a sign-up fee.

https://arthur-ford.com/pages/start-a-business

ARTHUR FORD does not offer franchises. Agents are able to open their own store under a different name and sell ARTHUR FORD products however the name ARTHUR FORD may not be used as the name of the business. 

ARTHUR FORD does not give credit to agents or customers, however if you shop online you can use Payflex, and pay only 25% of the purchase price today. Your goods are shipped immediately. And you pay the rest over 6-weeks at no additional cost (zero fees, zero interest*).  

You can read about the benefits of being an agent here –

https://arthur-ford.com/pages/start-a-business

No, agents of ARTHUR FORD sign up to START THEIR OWN BUSINESS.

Once you are signed up you run your business and ARTHUR FORD does not pay you/agents nor does ARTHUR FORD "take" any profits from your sales, they money you make from your sales is that of your own to reinvest and grow your business.

ARTHUR FORD does not pay any referral fees. This is not our focus or aim of the business. We encourage agents to grow their own businesses and expand their consumer reach rather than referring new agents. 

ARTHUR FORD does not offer opportunities to agents to work in our stores as a standard however we are willing to have a look at CV's.

Direct employees of ARTHUR FORD may not act as an agent as well. Should you apply as an agent for a permanent position with ARTHUR FORD then your agent reselling would need to come to an end. You can send your CV here - https://arthur-ford.com/pages/careers

ARTHUR FORD offers delivery to your home or office anywhere in South Africa.

Standard delivery

Main Centre: 3 to 5 working days

Regional: 3 to 7 working days

Remote: 3 to 10 working days

Order under R850: R100 | Order R8500 or more: FREE

Create an account as an agent and start shopping.

https://arthur-ford.com/account/login

Please email sales@afbrands.co.za with your full name and agent number for assistance. 

No WhatsApp, calls or email orders will accepted.

You can place an order from anywhere, but we only deliver to selected addresses within South Africa at this stage.

When your order has been successfully received by our system, you'll see a confirmation page. A confirmation e-mail will also be sent to the e-mail address you specified, giving the details of your order. This confirmation indicates that your order has been received; fulfilment of your order may be impacted by stock availability. If you can’t find this confirmation email, check your spam or junk mail folders. 

Contact us ( https://arthur-ford.com/pages/contact-us) if you have any queries about your order.

If your order is damaged when it arrives, please upload an image of the damaged products within 24 hours here. You will receive a refund for the amount of these goods if the return is accepted.

We do our best to make sure that the product you ordered meets expectations and is as described on ARTHUR FORD. From time to time we get it wrong and ship the incorrect item to you.

If you received something you didn't order, please log a return with the reason "Incorrect item shipped".

Payment can be made by:

Credit card: VISA & Mastercard

Debit card: VISA & Mastercard

Payflex

No EFT's will be accepted.

Payflex offers the first truly free payment plan in South Africa. Checkout with Payflex and pay only 25% of the purchase price today. Your goods are shipped immediately. And you pay the rest over 6-weeks at no additional cost (zero fees, zero interest*).

* Default fees apply if you miss a payment.

Select “Payflex” at checkout.

Enter your personal details - Name, Email, cellphone number, SA ID number

Confirm your cellphone number - Payflex will send you a one-time PIN via SMS.

Payflex completes an eligibility check

Make your first payment with any VISA or Mastercard debit, cheque or credit card.

Set your Payflex password

Once your first payment has been made, your order will be processed and prepared for shipping.

 Note: If you are not approved for a Payflex account, you will be redirected back to Superbalist where you can choose a different payment method to complete your order.

Payflex does not charge fees or interest. You will pay the same order value split into four payments. 

If you miss a scheduled payment, a default fee of R75.00 (incl. VAT) will be added to your account. A further R75.00 (incl. VAT) will be charged for every week that the payment remains unpaid. 

To be eligible for Payflex you need to be 18 years or older with a South African ID number and Visa or Mastercard (debit, cheque and credit cards are all good). You will also need a good credit history.

If it’s your first time using Payflex, you’ll only be allowed one order until your second scheduled payment has been paid. After that, you can place multiple orders, as long as you stay below your total spend limit.

Payflex will automatically deduct scheduled instalments from the same card you used to make your first payment. If you want to pay your balance sooner, you can log in to your Payflex account to make early payments. 

Payflex orders are prepared for delivery once you make your first payment at checkout. Orders will be delivered within ARTHUR FORD’s standard delivery timeframes.

Absolutely. Payflex is an established payments company, and part of the $1bn Zip Co group that is listed in Australia. All payments are processed through state-of-the-art PCI compliant payment systems that ensure the security of your payments.

Email: support@payflex.co.za

Contact number: 010 444 0004

You can also login to your Payflex account here www.payflex.co.za

PayFast allows you to pay for your order by EFT instantly and securely.

Select Payfast in checkout

Select your bank and log in

Choose the bank account you’d like to pay from and click Pay

Once complete we’ll confirm your order

NOTE: Payfast can take up to 48 hours to confirm the order with us.

PayFast guarantees the highest levels of security when paying online.

PayFast has a Thawte EV SSL encryption certificate which gives our payment processing service an extremely high level of security.

PayFast acts as a proxy between the buyer and the bank to facilitate a faster, safer and easier payment process for both the buyer and the seller.

Your online banking login details are NOT stored by PayFast.

If your card transaction has failed the most probable cause is a bank decline. Our credit/debit card provider, acts as a middleman between ARTHUR FORD and your bank to process online transactions. The ultimate authorisation for a transaction comes from your bank.

Some common reasons include, insufficient funds, incorrect card details, exceeding daily limits, etc. Some banks automatically disable debit cards for online payments, so you may need to contact your bank to enquire further.

Your CVV number is the 3 digits on the back of your card.

Our website never closes – you are free to purchase 24 hours a day, 365 days a year.

If you have a query you can reach out to us through the Contact Us form (https://arthur-ford.com/pages/contact-us) . Our team will get back to you within 24 hours.

If you would like to speak to someone, our team are available at the following times:

Monday-Friday: 07:30 to 15:00

We are always working on new and exciting products to bring to you. These may take time but they are done with lots of research and care to make sure we are bringing you the best. Keep up to date with new products by following our social media pages. 

ARTHUR FORD reserves the right to increase the prices of our products each year.

Each price increase is considered carefully and done as minimally as possible however with the growing economy, we must make sure we keep up with the pricing in the market.

Before discontinuing products ARTHUR FORD takes a lot of time to do research into the sales of these products as well as the costs of producing these products to make sure we are still keeping up with what our customers want but also not having products that do not sell sitting in our warehouse.