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    Loyalty Program

    How do I login to the Loyalty Platform?

    Open the loyalty program website - www.arthurfordloyalty.com


    Use your mobile number, ID number and your password (Sent via SMS) to log onto your personal profile to view and redeem rewards.

    Forgot Password/Have received SMS but still unable to Login

    Please try to login again on the link below:

    www.arthurfordloyalty.com


    Click on "Forgot Password" on the Platform and a new one will be sent to you. 


    Try to login again with the new password.


    If this does not work, please contact the loyalty program support team for assistance - +27800064586 or email arthurford@tlcrewards.com

    I have not received any SMS with my Login details?

    I have not received any SMS with my Login details?


    You may have a different cell phone number to what your profile has on our system.


    You will need to update your details to make sure we have your latest details.


    Kindly use the below link to update your details:

    Please complete the form by clicking on the link, and you will receive a welcome SMS with your unique login details and a link to access our agent loyalty program within 3 working days. We can't wait to start this journey with you.

    https://arthur-ford.com/pages/update-agent-details

    How do I load my Airtime voucher?

    The Reward Terms of Use: Airtime Voucher (Across networks)

    To redeem the R20 Airtime Voucher data, dial *120*120120*01*PIN# (Pin provided in SMS). Follow the prompts on the USSD for the data / airtime to be loaded onto your mobile phone.


    The voucher is valid for one (1) month after the date the reward pin is received.

    How do I check my Crowns(points)?

    Crowns/Points can only be seen on your unique profile on our loyalty program app. When you make a purchase, your points will be loaded onto your loyalty program profile within the hour (unless there are internet issues).


    Your points balance will no longer be shown on your receipt, everything will be accessed on your loyalty program profile.


    Click on the loyalty program link www.arthurfordloyalty.com


    Use your mobile number, ID number and your password (Sent via SMS) to log onto your personal profile to view your Crowns and redeem rewards.

    How many points do I have?

    Please login to your loyalty program profile to view your points/crown balance.


    Open the loyalty program website - www.arthurfordloyalty.com


    Use your mobile number, ID number and your password (Sent via SMS) to log onto your personal profile to view and redeem rewards.


    If you have not received a welcome SMS, you need to update your agent details.


    Please complete the form by clicking on the link, and you will receive a welcome SMS with your unique login details and a link to access our agent loyalty program within 3 working days. We can't wait to start this journey with you.


    https://arthur-ford.com/pages/update-agent-details

    I have updated my details, but have not received an SMS with my unique login details.

    I have updated my details, but have not received an SMS with my unique login details.


    Please allow up to 3 working days to receive the welcome message. 


    If it has been longer than 3 working days and you have not received a welcome SMS, kindly make sure that you completed the form correctly. eg. You uploaded a clear image of your agent card and ID. 


    If you did upload your details correctly, kindly contact the support team on +27 800 064586 or emailarthurford@tlcrewards.com

    I deleted/lost my welcome SMS with my login details. 

    Please try to login again on the link below:

    www.arthurfordloyalty.com


    Click on "Forgot Password" on the Platform and a new one will be sent to you. Try to login again with the new password.


    If this does not work, please contact the loyalty program support team for assistance - +27800064586 or email arthurford@tlcrewards.com

    How do I apply to become a VIP agent?

    Our VIP program is now integrated with our loyalty program, which means you no longer need to apply to become a VIP agent. 


    Our VIP agents are now called Platinum and Diamond agents and will still get an extra 4% discount on top of your agent discount. 


    To become a Platinum agent, you need to spend a minimum of R3000. 


    For example, if you are on Gold level on 1 July, you need to spend R3000 or more by the end of July and you will then be upgraded to Platinum level on 1 August. 


    If you DO NOT spend R3000 or more in August, you will be downgraded back to Gold on 1 September, and you will lose your extra 4% discount. 


    The same works for Diamond level, but you will need to spend R10 000 or more to qualify as a Diamond agent, where you will get MANY reward options AND 4% discount off your ARTHUR FORD purchases. 

    I don’t understand the different levels/tiers.

    With new tiers comes new and exciting rewards, which means you will have more choices to use your crowns on. Platinum and Diamond level get an extra 4% discount over and above their agent discount.

    I was a VIP agent, but I am no longer getting my 4% discount. 

    If you do not spend R3000 in the current month, you will be downgraded to GOLD level for a month. If you spend R3000 in the month that you were downgraded, you will be upgraded to Platinum the following month, but make sure to spend the correct amount to stay on Platinum level. 

    When does my tier/level/status get upgraded or downgraded?

    You will be upgraded or downgraded a level on the first day of every month. 

    I am on BRONZE level, what does that mean?

    You are on our entry level tier, to unlock more rewards, you will need to spend more to get upgraded to another tier.

    I don’t understand the different levels. 

    I don’t understand the different levels. 

    Bronze: Spend R1- R499 per month to remain on this tier.

    Silver: Spend R500 – R999 per month to remain on this tier.

    Gold: Spend R1000- R2999 per month to remain on this tier.

    Platinum: Spend R3000 – R9999 per month to remain on this tier. (get an EXTRA 4% discount off your ARTHUR FORD purchase + MORE reward options)

    Diamond: Spend R10 000+ per month to remain on this tier. (get an EXTRA 4% discount off your ARTHUR FORD purchase + MORE reward options)


    What is the benefit of the different tiers?

    What is the benefit of the different tiers? With new tiers comes new and exciting rewards, which means you will have more choices to use your crowns on. Platinum and Diamond level get an extra 4% discount over and above their agent discount.

    How do I earn crowns/points?

    You earn 1 crown for every R200 you spend which will instantly be credited in your wallet balance which you can check on your loyalty program app profile. Your monthly spend will determine your tier status. With new tiers, comes new exciting rewards.

    How do I redeem a voucher?

    To redeem vouchers, you can find different outlets you want to redeem a voucher for using your crowns in the ‘redeem rewards’ section on the app home screen. You will then be sent an SMS with the voucher code which you will need to show the store assistant when shopping in store. 

    Why can I no longer see a reward to redeem that I used to be able to see?

    You may have been downgraded to a lower tier for not spending the right amount at ARTHUR FORD to remain on the higher tier. Each tier comes with new and exciting rewards. You can work your way back up by spending the minimum amount required on the different tiers. Refer to the ‘different levels breakdown’ to see how much you need to spend for each tier.

    I tried to use my points in store, but I was told there is a new app I need to download.   

    You can only use your points (now called crowns) by redeeming an ARTHUR FORD voucher through your loyalty program profile. If you have not received an SMS with your unique login details, please follow the steps for ‘I have not received any SMS with my Login details?’

    Will redeeming crowns affect whether I move up or down a tier?

    No, redeeming your crowns will not affect the tier you are on. Only your spend will affect the tier you are on.


    Gold: Spend R1000- R2999 per month to remain on this tier.

    Platinum: Spend R3000 – R9999 per month to remain on this tier. (get an EXTRA 4% discount off your ARTHUR FORD purchase + MORE reward options)

    Diamond: Spend R10 000+ per month to remain on this tier. (get an EXTRA 4% discount off your ARTHUR FORD purchase + MORE reward options)

    I lost my phone, and I have a new cell phone number. Can I still access the app with my old number?

    Unfortunately, you will need to update your details again and wait for the welcome SMS.


    Kindly use the below link to update your details:

    Please complete the form by clicking on the link, and you will receive a welcome SMS with your unique login details and a link to access our agent loyalty program within 3 working days. We can't wait to start this journey with you.


    https://arthur-ford.com/pages/update-agent-details

    BEING AN ARTHUR FORD AGENT

    How do you START A BUSINESS WITH ARTHUR FORD and start your journey to success? 

    All you have to do is visit our website page called START A BUSINESS and Click on BECOME AN AGENT. You can sign up online and read all the information and benefits about being an agent right there.

    Your second option would be to visit any of our ARTHUR FORD stores and sign up in store where you will receive your product starter pack right then and there.

    Whether you sign up online or instore you will need to pay a sign-up fee.

    https://arthur-ford.com/pages/start-a-business

    Does ARTHUR FORD have franchisee opportunities for me?

    ARTHUR FORD does not offer franchises. Agents are able to open their own store under a different name and sell ARTHUR FORD products however the name ARTHUR FORD may not be used as the name of the business. 

    Does ARTHUR FORD give credit to agents?

    ARTHUR FORD does not give credit to agents or customers, however if you shop online you can use Payflex, and pay only 25% of the purchase price today. Your goods are shipped immediately. And you pay the rest over 6-weeks at no additional cost (zero fees, zero interest*).  

    What are the benefits of being an agent?

    You can read about the benefits of being an agent here –

    https://arthur-ford.com/pages/start-a-business

    Do agents of ARTHUR FORD receive an income/salary/payment from ARTHUR FORD? 

    No, agents of ARTHUR FORD sign up to START THEIR OWN BUSINESS.

    Once you are signed up you run your business and ARTHUR FORD does not pay you/agents nor does ARTHUR FORD "take" any profits from your sales, they money you make from your sales is that of your own to reinvest and grow your business.

    Does ARTHUR FORD pay agents/customers for referrals of new sign ups to the agent program? 

    ARTHUR FORD does not pay any referral fees. This is not our focus or aim of the business. We encourage agents to grow their own businesses and expand their consumer reach rather than referring new agents. 

    Does ARTHUR FORD offer job opportunities further than being an agent?

    ARTHUR FORD does not offer opportunities to agents to work in our stores as a standard however we are willing to have a look at CV's.

    Direct employees of ARTHUR FORD may not act as an agent as well. Should you apply as an agent for a permanent position with ARTHUR FORD then your agent reselling would need to come to an end. You can send your CV here - https://arthur-ford.com/pages/careers


    ORDERING ONLINE

    How long does delivery take?

    ARTHUR FORD offers delivery to your home or office anywhere in South Africa.

    Standard delivery

    Main Centre: 3 to 5 working days

    Regional: 3 to 7 working days

    Remote: 3 to 10 working days

    Order under R850: R100 | Order R8500 or more: FREE

    How do I place an order as an agent?

    Create an account as an agent and start shopping.

    https://arthur-ford.com/account/login

    I am an agent and not seeing agent pricing.

    Please email sales@afbrands.co.za with your full name and agent number for assistance. 

    Can I order by WhatsApp, phone or email?

    No WhatsApp, calls or email orders will accepted.

    Can I order if I do not live in South Africa?

    You can place an order from anywhere, but we only deliver to selected addresses within South Africa at this stage.

    How do I know if my order has been successfully placed or not?

    When your order has been successfully received by our system, you'll see a confirmation page. A confirmation e-mail will also be sent to the e-mail address you specified, giving the details of your order. This confirmation indicates that your order has been received; fulfilment of your order may be impacted by stock availability. If you can’t find this confirmation email, check your spam or junk mail folders. 


    Contact us ( https://arthur-ford.com/pages/contact-us) if you have any queries about your order.

    What happens if my order arrives damaged?

    If your order is damaged when it arrives, please upload an image of the damaged products within 24 hours here - https://arthur-ford.com/pages/return-request You will receive a refund for the amount of these goods if the return is accepted.

    The item I received is not what I ordered?

    Please try to login again on the link below:

    www.arthurfordloyalty.com


    Click on "Forgot Password" on the Platform and a new one will be sent to you. Try to login again with the new password.


    If this does not work, please contact the loyalty program support team for assistance - +27800064586 or email arthurford@tlcrewards.comWe do our best to make sure that the product you ordered meets expectations and is as described on ARTHUR FORD. From time to time we get it wrong and ship the incorrect item to you.

    If you received something you didn't order, please log a return with the reason "Incorrect item shipped".


    PAYMENT METHODS

    What payment methods are available?

    Payment can be made by:

    Credit card: VISA & Mastercard

    Debit card: VISA & Mastercard

    Payflex

    No EFT's will be accepted.

    What is Payflex?

    Payflex offers the first truly free payment plan in South Africa. Checkout with Payflex and pay only 25% of the purchase price today. Your goods are shipped immediately. And you pay the rest over 6-weeks at no additional cost (zero fees, zero interest*).

    * Default fees apply if you miss a payment.

    How does Payflex work?

    Select “Payflex” at checkout.

    Enter your personal details - Name, Email, cellphone number, SA ID number

    Confirm your cellphone number - Payflex will send you a one-time PIN via SMS.

    Payflex completes an eligibility check

    Make your first payment with any VISA or Mastercard debit, cheque or credit card.

    Set your Payflex password

    Once your first payment has been made, your order will be processed and prepared for shipping.

     Note: If you are not approved for a Payflex account, you will be redirected back to Superbalist where you can choose a different payment method to complete your order.

    What are the fees and interest charges?

    Payflex does not charge fees or interest. You will pay the same order value split into four payments. 

    What if I miss a Payflex payment?

    If you miss a scheduled payment, a default fee of R75.00 (incl. VAT) will be added to your account. A further R75.00 (incl. VAT) will be charged for every week that the payment remains unpaid. 

    Do I qualify for Payflex?

    To be eligible for Payflex you need to be 18 years or older with a South African ID number and Visa or Mastercard (debit, cheque and credit cards are all good). You will also need a good credit history.

    How many Payflex orders can I have at the same time?

    If it’s your first time using Payflex, you’ll only be allowed one order until your second scheduled payment has been paid. After that, you can place multiple orders, as long as you stay below your total spend limit.

    How do I make instalment payments on an Payflex spend plan?

    Payflex will automatically deduct scheduled instalments from the same card you used to make your first payment. If you want to pay your balance sooner, you can log in to your Payflex account to make early payments. 

    When will my item be delivered if I pay with Payflex?

    Payflex orders are prepared for delivery once you make your first payment at checkout. Orders will be delivered within ARTHUR FORD’s standard delivery timeframes.

    Is it safe to use Payflex?

    Absolutely. Payflex is an established payments company, and part of the $1bn Zip Co group that is listed in Australia. All payments are processed through state-of-the-art PCI compliant payment systems that ensure the security of your payments.

    For assistance on your Payflex account please contact Payflex Support

    Email: support@payflex.co.za

    Contact number: 010 444 0004

    You can also login to your Payflex account here www.payflex.co.za

    Paying with PayFast?

    PayFast allows you to pay for your order by EFT instantly and securely.

    How it works

    Select Payfast in checkout

    Select your bank and log in

    Choose the bank account you’d like to pay from and click Pay

    Once complete we’ll confirm your order

    NOTE: Payfast can take up to 48 hours to confirm the order with us.

    Is it safe?

    PayFast guarantees the highest levels of security when paying online.

    PayFast has a Thawte EV SSL encryption certificate which gives our payment processing service an extremely high level of security.

    PayFast acts as a proxy between the buyer and the bank to facilitate a faster, safer and easier payment process for both the buyer and the seller.

    Your online banking login details are NOT stored by PayFast.

    Why is my credit/debit card payment not going through?

    If your card transaction has failed the most probable cause is a bank decline. Our credit/debit card provider, acts as a middleman between ARTHUR FORD and your bank to process online transactions. The ultimate authorisation for a transaction comes from your bank.

    Some common reasons include, insufficient funds, incorrect card details, exceeding daily limits, etc. Some banks automatically disable debit cards for online payments, so you may need to contact your bank to enquire further.

    Where can I find the CVV number on my card?

    Your CVV number is the 3 digits on the back of your card.


    CONTACT US

    What are your hours of operation?

    Our website never closes – you are free to purchase 24 hours a day, 365 days a year.

    If you have a query you can reach out to us through the Contact Us form (https://arthur-ford.com/pages/contact-us) . Our team will get back to you within 24 hours.

    If you would like to speak to someone, our team are available at the following times:

    Monday-Friday: 07:30 to 15:00


    PRODUCTS

    New Products

    We are always working on new and exciting products to bring to you. These may take time but they are done with lots of research and care to make sure we are bringing you the best. Keep up to date with new products by following our social media pages. 

    Price Increases

    ARTHUR FORD reserves the right to increase the prices of our products each year.

    Each price increase is considered carefully and done as minimally as possible however with the growing economy, we must make sure we keep up with the pricing in the market.

    Discontinued products

    Before discontinuing products ARTHUR FORD takes a lot of time to do research into the sales of these products as well as the costs of producing these products to make sure we are still keeping up with what our customers want but also not having products that do not sell sitting in our warehouse.