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    How do I login to the Loyalty Platform?

    Open the loyalty program website - www.arthurfordloyalty.com


    Use your mobile number, ID number and your password (Sent via SMS) to log onto your personal profile to view and redeem rewards.

    Forgot Password/Have received SMS but still unable to Login

    Please try to login again on the link below:

    www.arthurfordloyalty.com


    Click on "Forgot Password" on the Platform and a new one will be sent to you. 


    Try to login again with the new password.


    If this does not work, please contact the loyalty program support team for assistance - +27800064586 or email arthurford@tlcrewards.com

    I have not received any SMS with my Login details?

    I have not received any SMS with my Login details?


    You may have a different cell phone number to what your profile has on our system.


    You will need to update your details to make sure we have your latest details.


    Kindly use the below link to update your details:

    Please complete the form by clicking on the link, and you will receive a welcome SMS with your unique login details and a link to access our agent loyalty program within 3 working days. We can't wait to start this journey with you.

    https://arthur-ford.com/pages/update-agent-details

    How do I load my Airtime voucher?

    The Reward Terms of Use: Airtime Voucher (Across networks)

    To redeem the R20 Airtime Voucher data, dial *120*120120*01*PIN# (Pin provided in SMS). Follow the prompts on the USSD for the data / airtime to be loaded onto your mobile phone.


    The voucher is valid for one (1) month after the date the reward pin is received.

    How do I check my Crowns(points)?

    Crowns/Points can only be seen on your unique profile on our loyalty program app. When you make a purchase, your points will be loaded onto your loyalty program profile within the hour (unless there are internet issues).


    Your points balance will no longer be shown on your receipt, everything will be accessed on your loyalty program profile.


    Click on the loyalty program link www.arthurfordloyalty.com


    Use your mobile number, ID number and your password (Sent via SMS) to log onto your personal profile to view your Crowns and redeem rewards.

    How many points do I have?

    Please login to your loyalty program profile to view your points/crown balance.


    Open the loyalty program website - www.arthurfordloyalty.com


    Use your mobile number, ID number and your password (Sent via SMS) to log onto your personal profile to view and redeem rewards.


    If you have not received a welcome SMS, you need to update your agent details.


    Please complete the form by clicking on the link, and you will receive a welcome SMS with your unique login details and a link to access our agent loyalty program within 3 working days. We can't wait to start this journey with you.


    https://arthur-ford.com/pages/update-agent-details

    I have updated my details, but have not received an SMS with my unique login details.

    I have updated my details, but have not received an SMS with my unique login details.


    Please allow up to 3 working days to receive the welcome message. 


    If it has been longer than 3 working days and you have not received a welcome SMS, kindly make sure that you completed the form correctly. eg. You uploaded a clear image of your agent card and ID. 


    If you did upload your details correctly, kindly contact the support team on +27 800 064586 or emailarthurford@tlcrewards.com

    I deleted/lost my welcome SMS with my login details. 

    Please try to login again on the link below:

    www.arthurfordloyalty.com


    Click on "Forgot Password" on the Platform and a new one will be sent to you. Try to login again with the new password.


    If this does not work, please contact the loyalty program support team for assistance - +27800064586 or email arthurford@tlcrewards.com

    How do I apply to become a VIP agent?

    Our VIP program is now integrated with our loyalty program, which means you no longer need to apply to become a VIP agent. 


    Our VIP agents are now called Platinum and Diamond agents and will still get an extra 4% discount on top of your agent discount. 


    To become a Platinum agent, you need to spend a minimum of R3000. 


    For example, if you are on Gold level on 1 July, you need to spend R3000 or more by the end of July and you will then be upgraded to Platinum level on 1 August. 


    If you DO NOT spend R3000 or more in August, you will be downgraded back to Gold on 1 September, and you will lose your extra 4% discount. 


    The same works for Diamond level, but you will need to spend R10 000 or more to qualify as a Diamond agent, where you will get MANY reward options AND 4% discount off your ARTHUR FORD purchases. 

    I don’t understand the different levels/tiers.

    With new tiers comes new and exciting rewards, which means you will have more choices to use your crowns on. Platinum and Diamond level get an extra 4% discount over and above their agent discount.

    I was a VIP agent, but I am no longer getting my 4% discount. 

    If you do not spend R3000 in the current month, you will be downgraded to GOLD level for a month. If you spend R3000 in the month that you were downgraded, you will be upgraded to Platinum the following month, but make sure to spend the correct amount to stay on Platinum level. 

    When does my tier/level/status get upgraded or downgraded?

    You will be upgraded or downgraded a level on the first day of every month. 

    I am on BRONZE level, what does that mean?

    You are on our entry level tier, to unlock more rewards, you will need to spend more to get upgraded to another tier.

    I don’t understand the different levels. 

    I don’t understand the different levels. 

    Bronze: Spend R1- R499 per month to remain on this tier.

    Silver: Spend R500 – R999 per month to remain on this tier.

    Gold: Spend R1000- R2999 per month to remain on this tier.

    Platinum: Spend R3000 – R9999 per month to remain on this tier. (get an EXTRA 4% discount off your ARTHUR FORD purchase + MORE reward options)

    Diamond: Spend R10 000+ per month to remain on this tier. (get an EXTRA 4% discount off your ARTHUR FORD purchase + MORE reward options)


    What is the benefit of the different tiers?

    What is the benefit of the different tiers? With new tiers comes new and exciting rewards, which means you will have more choices to use your crowns on. Platinum and Diamond level get an extra 4% discount over and above their agent discount.

    How do I earn crowns/points?

    You earn 1 crown for every R200 you spend which will instantly be credited in your wallet balance which you can check on your loyalty program app profile. Your monthly spend will determine your tier status. With new tiers, comes new exciting rewards.

    How do I redeem a voucher?

    To redeem vouchers, you can find different outlets you want to redeem a voucher for using your crowns in the ‘redeem rewards’ section on the app home screen. You will then be sent an SMS with the voucher code which you will need to show the store assistant when shopping in store. 

    Why can I no longer see a reward to redeem that I used to be able to see?

    You may have been downgraded to a lower tier for not spending the right amount at ARTHUR FORD to remain on the higher tier. Each tier comes with new and exciting rewards. You can work your way back up by spending the minimum amount required on the different tiers. Refer to the ‘different levels breakdown’ to see how much you need to spend for each tier.

    I tried to use my points in store, but I was told there is a new app I need to download.   

    You can only use your points (now called crowns) by redeeming an ARTHUR FORD voucher through your loyalty program profile. If you have not received an SMS with your unique login details, please follow the steps for ‘I have not received any SMS with my Login details?’

    Will redeeming crowns affect whether I move up or down a tier?

    No, redeeming your crowns will not affect the tier you are on. Only your spend will affect the tier you are on.


    Gold: Spend R1000- R2999 per month to remain on this tier.

    Platinum: Spend R3000 – R9999 per month to remain on this tier. (get an EXTRA 4% discount off your ARTHUR FORD purchase + MORE reward options)

    Diamond: Spend R10 000+ per month to remain on this tier. (get an EXTRA 4% discount off your ARTHUR FORD purchase + MORE reward options)

    I lost my phone, and I have a new cell phone number. Can I still access the app with my old number?

    Unfortunately, you will need to update your details again and wait for the welcome SMS.


    Kindly use the below link to update your details:

    Please complete the form by clicking on the link, and you will receive a welcome SMS with your unique login details and a link to access our agent loyalty program within 3 working days. We can't wait to start this journey with you.


    https://arthur-ford.com/pages/update-agent-details